Reaction to Chapter 12
I am not surprised that there were PRs like PT Barnum who used gross exaggeration, fradulent stories, and staged events to make his clients famous. His story kidn of reminded me of the old-school "freak-show circus" because some of his clients were the mighet General Tom Thumb, and Jumbo the Elephant. It's not surprising that Barnum would exaggerate and make-up stories to make these people famous.Ivy Ledbetter Lee's life interested me as well. I like that he counseled his clients that honesty and directness were better PR devices than deception. It pleases me to read that he started one of the first NY PR firms, called Poison Ivy. I liked how theo Pennsylvania Railroad wanted him to help them downplay an accident that made teh Railroad lok bad, but instead, Lee told them to admit their mistake, promise to do better, and tell everybody about it. I thought it was kind of crazy how Lee worked for the Rockefeller family. He improced conditions for worked, and helped the Rockefellers contain the publicity when 53 workers and their family members died during a violent strike at a fuel and oil company. I remember reading about the Rockefellers in History class last year, and I never really thought about who was in charge of helping them to keep a good reputation. It's kind of interesting to think about it now.
I understand that PRs need to put a spin on the facts. However, it is very saddening to know that in 2000 survey of PR professionals indicated that 25 percent lie on the job, 39 percent exaggerate the truth, and 44 percent were uncertain of the ethics of the task they were required to perform.
I did not realize how important PRs have become. Sadly, many journalists do not start following up a story until after a hitn from a PR. That's kind of silly if you ask me.
It's disheartening to read that many times today, PR firms mislead the public when a mistake is made. PR firms, a lot of times, are hired to alter the image of a company rather than to admit the mistake. The Exxon Valdez oil spill off of the Alaskan coast was very upsetting. Not only did Exxon react slow to the crisis, but Exxon changed the name from Valdez to Mediterranean. It was one of the biggest environmental crisises in the 20th century, and Exxon, with the help of a PR firm, chose to do virtually nothing to help the situation.
PRs are extremely helpful to people and companies. It is their choice to whether they chose to be honest with their work, and sneaky and deceitful. PRs can either be the best of people or the worst.